Good questions.
Clear answers.

Use our quote request form with the collection and delivery postcodes, your preferred timing, and the size and weight of the goods. You can also email info@rgptrans.uk or call 0800 161 3060 during business hours. We confirm the price and availability before dispatch.

Each quote is based on the route, vehicle size, urgency and handling needed. A document delivery and a tail-lift pallet collection need different vehicles and support, so there is no single price that fits every booking. Send your delivery details for an accurate quote.

Have both addresses and postcodes, contact names and numbers, item quantities, dimensions and total weight ready. Tell us about your deadline, loading equipment, fragile goods, stairs, restricted access and any dangerous goods. Accurate details help us choose the right vehicle and avoid delays.

No. You can book a one-off delivery without opening a business account. If you send goods regularly, ask about an account and the options for managing repeat bookings through our client portal.

We accept bank transfer and debit or credit card payments, and issue VAT invoices. Payment arrangements are confirmed with your booking; new customers and one-off deliveries may require advance payment. Business account terms are agreed separately. See our terms and conditions.

Tell us about extra stops, loading delays, parking restrictions, site access and out-of-hours requirements when requesting your quote. We will confirm the service and any applicable charges. If the details change after booking, contact the team so we can explain the effect on the price before proceeding.

Contact us as soon as possible if your plans change. We will check whether the vehicle has been dispatched and confirm any cancellation or amendment charge under the booking terms. For urgent changes during business hours, call 0800 161 3060.

A vehicle is allocated to your booking and takes your goods directly from collection to delivery, without sorting hubs or parcel-network transfers. This suits urgent documents, equipment, parts and palletised goods. See our same day delivery service.

We aim to arrange collection within 60 minutes across mainland UK, subject to your location and vehicle availability. We confirm the collection time when accepting the booking. For an urgent collection during business hours, call 0800 161 3060.

Delivery time depends on the route, distance, traffic and any agreed stops or access windows. Your goods travel directly on a dedicated same day booking. Share your delivery deadline so we can confirm a realistic collection plan and estimated arrival time.

We arrange collections and deliveries across mainland England, Scotland and Wales, including towns, cities and industrial sites. Check our UK coverage. Islands, ferry-dependent routes and other destinations need a separate discussion before booking.

Our team handles enquiries 24/7/365, including weekends and bank holidays. Tell us the required collection or delivery window and we will confirm the vehicle and availability before accepting your booking.

Yes. We can plan scheduled collections, next-day movements and deliveries for a specific access window. Tell us the date, deadline and site requirements so we can agree the transport plan. For a strict deadline, see our time critical service.

Yes. We can collect from and deliver to business premises or residential addresses. Someone needs to be available to hand over and receive the goods. Tell us about parking, narrow roads, loading bays, stairs and any other access restrictions before booking.

We will contact the booking contact to agree the next step. Waiting, a return journey or a rescheduled delivery may affect the price. Provide a reachable contact at each address and let the recipient know the expected delivery window. See the collection and delivery terms.

A wait-and-return movement can be arranged when you need goods taken to an appointment, site or customer and returned afterwards. Tell us the expected waiting time and return requirements so they can be included in the transport plan and quote.

Contact us about island, ferry-dependent or European movements before booking. Availability, transit times and customs requirements depend on the route and goods. We will assess the movement and confirm what can be arranged.

We arrange small vans, SWB, LWB and XLWB vans, plus enclosed Luton vans with tail lifts. Larger vehicles can be arranged through our transport network. Our fleet page shows capacities and dimensions to help you choose, and the team confirms suitability for your actual load.

The limit depends on the vehicle and the full load, including packaging and pallets. Send each item's dimensions, the total weight and any loading requirements. Use the fleet guide as a starting point; we will confirm the correct vehicle before accepting the booking.

Yes. A tail-lift vehicle can be arranged for suitable palletised loads when a forklift is unavailable. Tell us the pallet dimensions, weight, loading equipment and ground conditions at both addresses. Tail lifts need suitable access and a safe loading area; we agree the loading plan before dispatch.

The level of assistance is agreed when booking. Tell us the weight, shape and number of items, the available equipment and whether staff can help at either end. Heavy or awkward loads may need a tail lift, suitable equipment or a two-person crew.

Yes, subject to the load and access being suitable for the vehicle and handling team. Share dimensions, weight, packaging and details of stairs or tight access. If extra handling is needed, we can assess a two-person delivery.

Package your goods securely for transport, label the delivery details clearly and have them ready at the agreed collection point. Protect fragile surfaces and secure loose contents. Pallets should be stable and ready for safe handling. Mention unusual, fragile or high-value loads before booking.

We can assess transport for artwork, AV equipment, electronics and other delicate goods. Describe the items, packaging and value when requesting your quote so we can agree suitable handling and check the insurance requirements before collection. Explore what we carry.

It is a planned movement where the deadline is central to the job: event setup, exhibition breakdown, urgent production parts or aircraft-related equipment, for example. Share the deadline, access window and on-site contacts so we can organise the collection. Read about time critical delivery.

Yes. We can collect flight cases, display materials, AV equipment and other goods during post-show breakdown. Send the venue, collection window, loading-bay instructions and on-site contact details. Tell us if a tail lift or extra handling is required. See our event and time critical service.

Our dangerous goods service covers suitable consignments assessed before booking. Send the UN number, hazard class, packing group where applicable, quantity and safety data sheet. Classes 1 and 7 are excluded. We confirm the driver, vehicle and consignment requirements before accepting the movement.

We do not carry illegal goods, Class 1 explosives or Class 7 radioactive materials. Dangerous goods must be declared and accepted in advance. Temperature-sensitive, unusually heavy, fragile or high-value goods need an assessment before booking; please do not assume they are covered by a standard van delivery.

Contact us with the contents, packaging, required temperature range and deadline. We can assess suitable medical movements, including dry-ice consignments where appropriate. We do not supply refrigerated chiller vehicles; temperature requirements and the transport arrangement must be agreed before booking.

One planned route serves several delivery addresses, with each stop organised around the load and delivery windows. This can be useful for stock distribution, equipment deliveries and repeat customer routes. Send the full address list and quantities for our multidrop service.

Yes. We can arrange recurring collections and deliveries for regular business movements. Share the schedule, addresses, quantities and service requirements so we can plan the vehicle and route. See our contract runs service.

Yes. Our dedicated vehicles carry legal documents, production parts, IT equipment, tools and other suitable business goods. Tell us about deadlines, recipient identification or any special handover process. See examples of what we carry.

Live GPS tracking and delivery updates help you follow your booking. The team can confirm the tracking details and answer questions while your goods are on the road. Account customers can also use the client portal.

Electronic proof of delivery records the handover, including collection and delivery timestamps, photos and a recipient signature where applicable. Tell us at booking if your customer needs a particular proof-of-delivery or notification process.

Goods-in-transit insurance is in place. Tell us the contents and value before booking, particularly for high-value or fragile items, so we can check the relevant cover and arrange additional cover if required. Ask the team for the applicable limits and conditions, and see our insurance terms.

Contact the team for an update if your timing is critical or circumstances change. We will check the vehicle's progress and discuss the impact on your delivery window. Keep collection and recipient contacts reachable, especially where a venue or site has restricted access times.

Tell the driver where possible, keep the packaging and record the issue with photos. Contact info@rgptrans.uk promptly with the booking details so we can investigate. Follow the notification requirements in our terms and conditions.

Call 0800 161 3060 during business hours. For out-of-hours support, see our contact page. You can also contact the team or email info@rgptrans.uk. Have your booking details ready so we can help quickly.