Privacy policy.

Introduction

RGP TRANS LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (rgptrans.uk) or engage our courier and logistics services.

RGP TRANS LTD is registered in England and Wales. Our registered address is 12 Osier Grove, Houghton Regis, LU5 7AB, United Kingdom.

This policy covers personal information handled in connection with our website and courier services under applicable UK data protection rules. For any questions about this policy, contact us at info@rgptrans.uk.

What Data We Collect

We receive information when you contact us, request a quote or book a delivery. A customer may also provide the contact details of a collection or delivery recipient. This may include:

• Contact information — your name, company name, email address, phone number, and postal address, provided when you request a quote, submit a contact form, or communicate with us by phone or email.
• Delivery details — collection and delivery postcodes, consignment descriptions, vehicle size requirements, and any special handling instructions you provide as part of a quote request or booking.
• Communication records — emails, phone call notes, and any other correspondence you send to us.

Please do not include sensitive personal information in general website enquiries. Contact us first if a delivery needs information requiring special handling. We do not use website enquiries for automated decisions with legal or similarly significant effects.

How We Use Your Data

We use your personal data for the following purposes:

• Service delivery — to provide you with courier and logistics services, including processing quote requests, arranging collections and deliveries, and communicating with you about your consignment.
• Customer support — to respond to your enquiries, provide quotes, and resolve any issues or complaints.
• Legal obligations — to comply with applicable laws and regulations, maintain business records, and fulfil our contractual obligations.

The basis for using your information

We use information needed to provide a quote or fulfil your booking to take steps at your request or perform a contract. We use business contact details, communications and operational records for our legitimate interests in arranging deliveries, supporting customers and protecting the business. Where information is required for tax, accounting or other statutory duties, we use it to meet legal obligations.

Contact and delivery details needed to arrange a collection must be accurate. Without the necessary information, we may not be able to provide a quote or complete your booking.

Website, maps & browser storage

We do not add first-party advertising cookies, analytics cookies or Google Analytics to this static website.

• Your theme choice: your light or dark preference is saved in your browser’s local storage so it can be remembered between visits.
• Privacy notice: session storage records that you have dismissed the website notice during your current browser session. This is not a marketing-consent record.
• Embedded maps: city pages load map content from OpenStreetMap. Loading an external map connects your browser to that provider, which can receive technical information such as your IP address. Its own privacy practices apply.

Theme and notice settings can be cleared through your browser. Clearing them may reset your preferences. See the OpenStreetMap Foundation privacy policy for information about the map service.

Website hosting and external services may receive technical information, including IP addresses and browser details, when serving a page or handling a request. Technical logs may be used for service operation and security.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your data only in the following circumstances:

• Service providers — with trusted partners who assist us in operating our business (such as IT support or professional advisors), subject to strict confidentiality agreements.
• Legal requirements — if required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of our business assets.

Services used by this website

Contact and quote submissions are sent through FormSubmit to our business email. The information you submit is therefore handled by that form-delivery service as well as by RGP Trans. Please send only information relevant to your enquiry. See FormSubmit’s privacy information.

We share relevant collection and delivery details with the drivers and transport partners involved in your booking. Booking, tracking, email and other business systems may also handle information needed to deliver the service. The linked customer portal and third-party websites operate separately from this static website.

Some service providers may process information outside the UK. Contact us for information about the providers and transfer arrangements relevant to your enquiry or booking.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Quote requests and enquiries: up to 12 months from the date of enquiry, after which they are securely deleted unless you become a customer.
• Customer records and transaction data: retained for 6 years from the end of the financial year in which the transaction occurred, in accordance with UK tax and accounting requirements.
• Email correspondence: retained for up to 2 years for business reference.

Your Rights Under UK GDPR

Under data protection law, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct any inaccurate or incomplete data.
• Right to erasure — you can request that we delete your personal data in certain circumstances.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to data portability — you can request your data in a structured, commonly used format.
• Right to object — you can object to processing of your personal data in certain situations.

To exercise any of these rights, please contact us at info@rgptrans.uk. We will respond within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure storage of electronic records, restricted access to personal data, and staff training on data protection obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically. Significant changes will be communicated via a notice on our website.