Last updated: May 2026
1. Introduction
RGP TRANS LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (rgptrans.uk) or engage our courier and logistics services.
We are registered in England and Wales under company number [Company Number]. Our registered address is 12 Osier Grove, Houghton Regis, LU5 7AB, United Kingdom.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any questions about this policy, contact us at info@rgptrans.uk.
2. What Data We Collect
We collect only the personal data you voluntarily provide to us. This may include:
- Contact information — your name, company name, email address, phone number, and postal address, provided when you request a quote, submit a contact form, or communicate with us by phone or email.
- Delivery details — collection and delivery postcodes, consignment descriptions, vehicle size requirements, and any special handling instructions you provide as part of a quote request or booking.
- Communication records — emails, phone call notes, and any other correspondence you send to us.
We do not collect special category data (sensitive personal data), and we do not engage in any automated decision-making or profiling.
3. How We Use Your Data
We use your personal data for the following purposes:
- Service delivery — to provide you with courier and logistics services, including processing quote requests, arranging collections and deliveries, and communicating with you about your consignment.
- Customer support — to respond to your enquiries, provide quotes, and resolve any issues or complaints.
- Legal obligations — to comply with applicable laws and regulations, maintain business records, and fulfil our contractual obligations.
4. Cookies and Local Storage
Our website does not use tracking cookies, advertising cookies, or analytics cookies. We do not use Google Analytics or any third-party tracking scripts.
The only data stored in your browser is:
- Theme preference — your light/dark mode choice is saved in your browser's local storage so the setting persists between visits. This is classified as strictly necessary for functionality and is exempt from consent requirements under PECR.
- Cookie consent — a flag in local storage recording that you have acknowledged our cookie notice.
Our contact page embeds a Google Maps iframe. Google may set cookies through this embedded content. Please refer to Google's Privacy Policy for details on how they handle data collected through embedded maps.
5. Data Sharing and Third Parties
We do not sell, trade, or rent your personal data to third parties. We may share your data only in the following circumstances:
- Service providers — with trusted partners who assist us in operating our business (such as IT support or professional advisors), subject to strict confidentiality agreements.
- Legal requirements — if required by law, court order, or governmental authority.
- Business transfers — in the event of a merger, acquisition, or sale of all or part of our business assets.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Quote requests and enquiries: up to 12 months from the date of enquiry, after which they are securely deleted unless you become a customer.
- Customer records and transaction data: retained for 6 years from the end of the financial year in which the transaction occurred, in accordance with UK tax and accounting requirements.
- Email correspondence: retained for up to 2 years for business reference.
7. Your Rights Under UK GDPR
Under data protection law, you have the following rights:
- Right of access — you can request a copy of the personal data we hold about you.
- Right to rectification — you can ask us to correct any inaccurate or incomplete data.
- Right to erasure — you can request that we delete your personal data in certain circumstances.
- Right to restrict processing — you can ask us to limit how we use your data.
- Right to data portability — you can request your data in a structured, commonly used format.
- Right to object — you can object to processing of your personal data in certain situations.
To exercise any of these rights, please contact us at info@rgptrans.uk. We will respond within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure storage of electronic records, restricted access to personal data, and staff training on data protection obligations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically. Significant changes will be communicated via a notice on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@rgptrans.uk
- Phone: 0800 161 3060
- Post: RGP TRANS LTD, 12 Osier Grove, Houghton Regis, LU5 7AB