Last updated: May 2026
1. Definitions
In these Terms and Conditions:
- "Company", "we", "us", "our" refers to RGP TRANS LTD, registered in England and Wales, with its registered address at 12 Osier Grove, Houghton Regis, LU5 7AB.
- "Customer", "you", "your" refers to the individual or business engaging our courier and logistics services.
- "Services" refers to the courier, logistics, haulage, and delivery services provided by the Company.
- "Consignment" refers to any item, goods, parcel, pallet, or freight accepted by us for carriage from a collection point to a delivery point.
- "Booking" refers to a confirmed instruction from the Customer for the Company to provide Services.
2. Bookings and Quotations
All quotations provided by the Company are valid for 24 hours unless otherwise stated in writing. A quotation does not constitute a binding contract until the Customer confirms acceptance and the Company acknowledges the Booking.
Quotations are based on the information provided by the Customer at the time of enquiry, including collection and delivery postcodes, consignment description, dimensions, weight, and any special handling requirements. If the actual consignment differs materially from the information provided, the Company reserves the right to revise the quotation or decline the Booking.
The Customer is responsible for providing accurate and complete information. The Company accepts no liability for delays, additional costs, or failed deliveries arising from incorrect or incomplete information provided by the Customer.
3. Payment Terms
Payment for Services is accepted via bank transfer (BACS), online payments, or debit and credit card. We do not accept cash payments under any circumstances.
For each transaction, the Company will issue a full VAT invoice in PDF format, including a breakdown of services provided, the Company's VAT registration number, and payment terms.
Unless otherwise agreed in writing, payment is due within 14 days of the invoice date for account customers. For new customers and one-off bookings, payment may be required in advance or on collection at the Company's discretion.
Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, and the Company reserves the right to suspend Services until outstanding invoices are settled.
4. Collection and Delivery
The Company will use reasonable endeavours to collect and deliver consignments within the timeframe agreed at the time of Booking. All delivery times are estimates and the Company accepts no liability for delays caused by circumstances beyond its reasonable control, including but not limited to traffic congestion, adverse weather conditions, road closures, vehicle breakdown, or industrial action.
The Customer must ensure that someone is present at both the collection and delivery addresses during the agreed time window to hand over and receive the consignment. If no one is present at either location, the Company may charge a failed collection or failed delivery fee and reschedule the service.
For collections and deliveries at locations with restricted access (such as upper floors without lift access, narrow staircases, or limited parking), the Customer must inform the Company at the time of Booking. Additional charges may apply if restrictions were not disclosed in advance.
5. Consignment Requirements
The Customer is responsible for ensuring that all consignments are adequately packaged, labelled, and prepared for transport. The Company may refuse to carry any consignment that it reasonably considers to be inadequately packaged, unsafe, or likely to cause damage to other consignments, the vehicle, or personnel.
The Customer must not submit for carriage any item that is illegal, prohibited by UK law, or classified as dangerous goods unless the Company has expressly agreed to carry such goods under its ADR-compliant hazardous goods service and all relevant documentation has been provided.
The Company does not carry Class 1 (Explosives) or Class 7 (Radioactive materials) under any circumstances.
6. Insurance and Liability
The Company carries comprehensive goods-in-transit insurance as standard. Details of the standard cover are available on request. For high-value consignments, the Customer must declare the value at the time of Booking so that appropriate additional insurance can be arranged if required.
The Company's liability for loss of or damage to any consignment is limited to the lesser of the declared value of the goods or the limit of the Company's goods-in-transit insurance policy, unless otherwise agreed in writing.
The Company accepts no liability for consequential loss, including but not limited to loss of profits, loss of business, loss of revenue, or loss of goodwill, arising from any delay, loss, or damage to a consignment.
Any claim for loss or damage must be notified to the Company in writing within 48 hours of delivery. Claims submitted after this period may not be accepted.
7. Cancellation and Amendments
The Customer may cancel or amend a Booking without charge provided the Company receives notice at least 2 hours before the scheduled collection time. Cancellations or amendments made within 2 hours of the scheduled collection time may incur a charge of up to 50% of the quoted price at the Company's discretion.
If the Company has already dispatched a vehicle at the time of cancellation, the Customer will be charged the full quoted price for the Booking.
8. Hazardous Goods
For bookings involving hazardous goods (ADR classes 2, 3, 4, 5, 6, 8, and 9), the Customer must:
- Declare the nature of the goods and the applicable ADR class at the time of Booking.
- Provide all required documentation, including ADR consignment notes and Transport Emergency Cards.
- Ensure goods are packaged, labelled, and secured in compliance with ADR regulations.
The Company reserves the right to refuse any hazardous goods consignment that does not meet regulatory requirements or that the Company reasonably considers unsafe to transport.
9. Customer Portal
Access to the Company's online customer portal is provided to account customers for the purpose of managing bookings, tracking consignments, and accessing invoices. The Customer is responsible for maintaining the confidentiality of their login credentials. The Company reserves the right to suspend or terminate portal access at any time without notice if the Customer breaches these Terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Amendments
The Company reserves the right to amend these Terms and Conditions at any time. The latest version will always be available on this page. Continued use of the Company's Services after any amendment constitutes acceptance of the revised Terms.
12. Contact
For any questions regarding these Terms and Conditions, please contact us:
- Email: info@rgptrans.uk
- Phone: 0800 161 3060
- Post: RGP TRANS LTD, 12 Osier Grove, Houghton Regis, LU5 7AB